terms + conditions

Missed Personal Training

24 hour's notice of cancellation must be given for session to be rescheduled.
Without 24 hours notice the session cost will be forfeited.
A cancelled session means loss of income & down time for our trainers & it takes 24 hours to fill a cancelled session.

Missed Group Classes

Unfortunately it costs the studio as much to run a group session whether a client turns up & trains or leaves an empty space at a session.
As much as we want clients to complete as many sessions as possible there are only extremely limited possibilities to accommodate make up requests.
Makeups cannot be guaranteed- please prioritise your session. You will not be refunded or credited for any missed sessions. Missed classes cannot be transferred to another time period

Payment

Expiry of Sessions:

All unused sessions will expire at the end of your term commitment without exception.

Arrival:

All participants should arrive a few minutes BEFORE the start of the session.

Injuries/Special Needs:

We wish to advise all clients that it is their personal responsibility to inform their trainer about any personal injuries, concerns, special needs, capabilities & what their personal limitations are.
This is especially important for any sessions with a new trainer you have not trained with before or a trainer you have not trained with for a significant peroid of time
This also applies to any new injuries.
Our trainers are always ready to make time at the start of a session to discuss any medical conditions.

Pre-Exercise Questionnaire:

We require all clients to fill in a pre-exercise questionnaire before their first session.

Suitability of Group sessions:

We strongly advise that group sessions cannot be tailored to an individuals needs & are not suitable for those who have special needs, recovering from a chronic injury or require exercise as rehab.
We suggest clients with these symptoms/needs attend a 1 on 1 private session prior to joining a group class for a full assessment.

If you are unsure of any exercise or posture:

You must let your trainer know immediately - your trainer will be only too happy to repeat instruction & offer a demonstration if required